# About HWID
**URL:** https://forum.neverlose.cc/t/about-hwid/246672
**Category:** Problems
**Created:** [February 4, 2022, 9:33am UTC](https://forum.neverlose.cc/t/about-hwid/246672 "2022-02-04T09:33:47Z")
**Posts on this page:** 15
**Page:** 1
### Author:  [@ulubeyx](https://forum.neverlose.cc/u/ulubeyx)
#### Post date: [February 4, 2022, 9:33am UTC](https://forum.neverlose.cc/t/about-hwid/246672/1 "2022-02-04T09:33:47Z")
Hello Neverlosers,
I got the HWID reset request.
There is my new system information
[ ](https://i.hizliresim.com/2p8sask.png)
Bill
[https://i.hizliresim.com/bill.jpg](https://i.hizliresim.com/bill.jpg)
Whatsapp chat about purchasing the new system
[https://i.hizliresim.com/wp.jpg](https://i.hizliresim.com/wp.jpg)
I got the new system
> **[IMG20220203201022](https://ibb.co/T8xnKDx)**
>
> Image IMG20220203201022 hosted in ImgBB
I couldn’t upload this image to other website because other website only allows me to upload png files. If you don’t believe me you can try.
Other picture of the system
> **[IMG20220203201119](https://ibb.co/FYP7S6Z)**
>
> Image IMG20220203201119 hosted in ImgBB
please reset my HWID as soon as possible. Thank you for your attention.
I wrote like this but they alwyas refusing my hwid reset request. did i write something wrong? can you help me please?
This picture links just for example. i sent real pictures.
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### Author:  [@ulubeyx](https://forum.neverlose.cc/u/ulubeyx)
#### Post date: [February 4, 2022, 9:43am UTC](https://forum.neverlose.cc/t/about-hwid/246672/2 "2022-02-04T09:43:28Z")
any helps??
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### Author:  [@jerrix](https://forum.neverlose.cc/u/jerrix)
#### Post date: [February 4, 2022, 11:48am UTC](https://forum.neverlose.cc/t/about-hwid/246672/3 "2022-02-04T11:48:03Z")
Have you provided purchase receipts ?
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### Author:  [@ulubeyx](https://forum.neverlose.cc/u/ulubeyx)
#### Post date: [February 4, 2022, 11:52am UTC](https://forum.neverlose.cc/t/about-hwid/246672/4 "2022-02-04T11:52:54Z")
for cheat or for system?
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### Author:  [@jerrix](https://forum.neverlose.cc/u/jerrix)
#### Post date: [February 4, 2022, 11:55am UTC](https://forum.neverlose.cc/t/about-hwid/246672/5 "2022-02-04T11:55:24Z")
system
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### Author:  [@ulubeyx](https://forum.neverlose.cc/u/ulubeyx)
#### Post date: [February 4, 2022, 11:56am UTC](https://forum.neverlose.cc/t/about-hwid/246672/6 "2022-02-04T11:56:48Z")
of course i did
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### Author:  [@jerrix](https://forum.neverlose.cc/u/jerrix)
#### Post date: [February 4, 2022, 11:58am UTC](https://forum.neverlose.cc/t/about-hwid/246672/7 "2022-02-04T11:58:12Z")
Then I do not know what to do.
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### Author:  [@jerrix](https://forum.neverlose.cc/u/jerrix)
#### Post date: [February 4, 2022, 11:58am UTC](https://forum.neverlose.cc/t/about-hwid/246672/8 "2022-02-04T11:58:31Z")
Try submitting the ticket again
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### Author:  [@jerrix](https://forum.neverlose.cc/u/jerrix)
#### Post date: [February 4, 2022, 11:59am UTC](https://forum.neverlose.cc/t/about-hwid/246672/9 "2022-02-04T11:59:06Z")
Can you run neverlose on an old computer?
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### Author:  [@ulubeyx](https://forum.neverlose.cc/u/ulubeyx)
#### Post date: [February 4, 2022, 12:00pm UTC](https://forum.neverlose.cc/t/about-hwid/246672/10 "2022-02-04T12:00:23Z")
no i can’t because i sold my old system and i bought new system. i opened ticket 3 times but they always refusing my requests
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### Author:  [@jerrix](https://forum.neverlose.cc/u/jerrix)
#### Post date: [February 4, 2022, 12:01pm UTC](https://forum.neverlose.cc/t/about-hwid/246672/11 "2022-02-04T12:01:26Z")
Oh, they probably think you bought an account. If there was an old computer, then there would be more chances (my opinion)
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### Author:  [@jerrix](https://forum.neverlose.cc/u/jerrix)
#### Post date: [February 4, 2022, 12:01pm UTC](https://forum.neverlose.cc/t/about-hwid/246672/12 "2022-02-04T12:01:57Z")
Sorry, I can’t help ☹
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### Author:  [@ulubeyx](https://forum.neverlose.cc/u/ulubeyx)
#### Post date: [February 4, 2022, 12:02pm UTC](https://forum.neverlose.cc/t/about-hwid/246672/13 "2022-02-04T12:02:14Z")
my salary for 3 days ☹
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### Author:  [@ulubeyx](https://forum.neverlose.cc/u/ulubeyx)
#### Post date: [February 4, 2022, 12:03pm UTC](https://forum.neverlose.cc/t/about-hwid/246672/14 "2022-02-04T12:03:37Z")
but i have bill for cheat and i have email and phone for this account. this system is rediculuse
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### Author:  [@jerrix](https://forum.neverlose.cc/u/jerrix)
#### Post date: [February 4, 2022, 12:06pm UTC](https://forum.neverlose.cc/t/about-hwid/246672/15 "2022-02-04T12:06:35Z")
Try to collect most of the evidence that this is your personal account and purchase receipts, and also if you can provide proof that you sold an old PC (well, there’s correspondence with the buyer or something else) Collect everything in your power and create a ticket.