How long does it take to get your HWID resetted?

Dear Neverlose Community,
just yesterday I bought a neverlose subscription for this account via a reseller and I was trying to inject the cheat. At first it was all fine, CS:GO started up and then my pc crashed for whatever reason (might be because of my antivirus). After that I completely uninstalled my antivirus and tried to inject the cheat again, but I got the error message “Invalid HWID” and I don’t know why. I have changed nothing on my PC, absolutely nothing. And nobody knows my account credentials.
Then I created a HWID reset request ticket on the support page yesterday at around 11pm but the status is still “Awaiting”.
How long did it take for you?

Thanks for you answers.