HWID Reset getting denied without a word

recently ive gotten a new pc and am experiencing hwid errors but the staff keeps denying my tickets without any explonation or reason

They don’t need to explain you reason of denied hwid reset.
Probably you changed ip adress with pc, etc.

i did change pc and ip adress becouse i bought the new pc becouse i moved out

thats why im requesting my hwid to be reset

ive found the problem and it was totally my bad

well what was the problem cause its happening to me to?