Hwid reset problrem

Why don’t they do a simple hwid reset? I wrote a necessary explanation and informed that I changed my computer. In the first they refused, in the second they did not even respond. What could be so difficult? Will I buy an account on a public site? Do they really suspect that? This is a complete disgrace! If they wanted me to confirm that I’m the original owner of the account instead of denying it, I would have done it already!

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man im waiting 1 day becuse i change the pc omfg

They might think that you sold it or something else, I’m sure they wouldn’t ignore it for no reason